Vision-S 700 Immersive Refraction Station

Consultative Sales Training Guide

EssilorLuxottica Instruments Division - Sales Excellence Program

January 2026 | INTERNAL USE ONLY - CONFIDENTIAL

🚀 Space-Saving Game Changer: Vision-S 700 combines breakthrough liquid-lens technology and patented vectorial algorithms with revolutionary space-saving design — eliminates need for 20 ft (6 meters) chart distance, reducing total refraction space by approximately 50%. Enables multiple compact lanes, small-format locations, and efficient pre-testing workflows. 3-minute refractions clinically validated*.

* EssilorLuxottica - Data on file 2021 - Vision-R™ 700 clinical validation study – Independent third party – Portugal – N=41

Target Customer Prioritization

Focus Your Sales Efforts Strategically

Tier 1 - Primary Targets (Highest Priority)

Space-Constrained High-Volume Practices

Tier 1 - Primary Targets

Practices Planning New Locations or Expansions

Tier 1 - Primary Targets

Practices Wanting Pre-Testing / Delegation Workflows

Tier 2 - Secondary Targets

Practices Focused on Patient Experience / Differentiation

Tier 2 - Secondary Targets

Optical Retail Chains Adding Eye Care Services

Discovery Questions

Understand Before You Sell

Q: How much of your valuable floor space is dedicated to refraction rooms?

Purpose: Identify space constraint — ~50% reduction opportunity

Q: Are you currently using a pre-testing area before the doctor performs final refraction?

Purpose: Position efficient delegation opportunity

Follow-up: What if technicians could perform accurate refractions for standard/non-complex cases as a standardized starting point under your supervision, with you only verifying/fine-tuning in the exam room? Have you experienced this workflow yourself?

Q: Are you planning any new locations or practice expansions?

Purpose: Highlight lower buildout costs and flexibility

Q: How many patients are you turning away or scheduling weeks out due to capacity constraints?

Purpose: Quantify lost revenue that more lanes can recover

Q: How important is patient experience and "wow factor" in your practice differentiation strategy?

Purpose: Highlight immersive value

Follow-up: Have you experienced it yourself?

Q: How important is refraction accuracy compared to traditional 20-foot lane setups?

Purpose: Address distance simulation concern

Follow-up: Would knowing it's clinically validated with the same accuracy as a 20-foot automated phoropter reassure you?

Feature-Benefit-Impact Framework

Connect Features to Customer Outcomes

Patented Liquid-Lens + Vectorial Algorithms

Benefit: Smooth, precise power changes and simultaneous compensation

Impact: Faster, more comfortable, and accurate refractions (3 minutes validated)

Space-Saving Immersive Design

Benefit: Eliminates 20-ft distance, no chair/stand, flexible installation

Impact: Lower rent/buildout costs + increased patient capacity

Accuracy Note: Distance simulation clinically validated (equivalent to traditional 20-ft setup)

Immersive Patient Experience

Benefit: Lifelike scenarios for real-world prescription demonstration

Impact: Better patient understanding → higher premium lens conversion

Smart Program for Delegation

Benefit: Guided workflows for standard/non-complex cases under physician supervision

Impact: Frees doctor time, consistent results regardless of operator

Common Objections & Rebuttals

Address Concerns Confidently

"Is accuracy really the same without a 20-foot lane?"

Initial Response: Yes — the distance simulation is clinically validated.

Approach: Uses wide FOV at optical infinity + 20-ft equivalent chart. Independent validation shows identical accuracy to traditional automated phoropter (no deviation vs. APH500/CV-5000 equivalents). Offer: "The best way to confirm is to experience it yourself."

"The immersive experience seems like a gimmick"

Initial Response: I understand the concern. But ask: how do you currently demonstrate prescription/lens value to patients?

Approach: It's a real education tool: patients see improvement in realistic situations (driving, reading, outdoors). Drives confidence, higher progressive/AR/SunRx conversion, and satisfaction. Not a gimmick — strategic patient education that increases revenue. "Have you experienced it yourself?"

"Our doctors prefer doing refractions themselves"

Initial Response: I respect that — many excellent doctors enjoy and excel at it.

Approach: Position as choice + efficiency. Pre-test gives accurate starting point → quick verification (2-3 min). Frees time for medical assessment, complex cases, and relationships. "Have you experienced this workflow yourself?"

"Why not just buy the Vision-R 700?"

Initial Response: Great question — both use the same breakthrough technology.

Approach: Depends on need: Vision-R 700 for traditional doctor-led rooms; Vision-S 700 for space constraints, pre-testing, multiple compact lanes, and immersive experience. Many practices use both.

Competitive Positioning

Win Against Key Competitors

Traditional Phoropter + Chair/Stand Setup

Their Strengths: Familiarity, mechanical reliability, often lower initial cost, large installed base.

Our Key Advantages:

Positioning: Traditional is reliable, but locks you into outdated space/time constraints. Vision-S 700 solves real business problems: space cost, capacity limits, patient engagement, and workflow efficiency.

⚠️ Trap to Avoid: Never dismiss traditional — acknowledge its quality, then focus on the specific pain points it cannot solve.

Topcon Chronos

Their Strengths: Compact all-in-one design, binocular automation, guided software, space-saving attempt.

Our Key Advantages:

Positioning: Chronos is a good integrated attempt, but still relies on traditional lens technology. Vision-S 700 delivers next-generation optics and unmatched patient experience.

Vision-R 700 (Our Own Complementary Product)

Its Strengths: Same liquid-lens technology, ideal for traditional exam rooms with doctor-led refraction.

Vision-S 700 Advantages:

Positioning: Both excellent and complementary. Many practices use both to cover different needs.

⚠️ Trap to Avoid: Never position as better/worse — help the customer identify their main constraint.

Consultative Closing Strategies

Guide Decisions, Don't Push

Space Efficiency ROI Close

"Traditional rooms require 20 ft + equipment = [X] sq ft at $[Y]/sq ft/year. Vision-S 700 cuts that in half — $[Z] annual savings + more patients. Does this ROI make sense for your growth?"

Pre-Testing Productivity Close

"Technicians handle the accurate starting point for standard cases under supervision, you verify in 2-3 minutes. This frees [Z] doctor hours per week for medical work. How valuable is that time to you?"

Capacity Multiplication Close

"Add [Y] more lanes in your current space without renovation → [Z]% capacity increase. What would that additional revenue mean for your practice?"

Patient Experience Differentiation Close

"Immersive scenarios turn refraction into a memorable experience patients talk about and that drives higher lens sales. How important is this differentiation to your brand?"

Demo Close

"The best way to feel the space savings and immersive experience is hands-on. Can we schedule a live demo with your team and real patients?"