Company Logo
Modifying system warranty profile rule blocks.
July 27, 2026
Luxottica Warranty Policy and Conditions

Document Approval Record — Version 6

Reviewer Status Date
Gene Borbone - Service Director ✓ Approved Jul 28, 2026
Darin Dixon - VP Pending —
Alicia Anselmo - Service Coordination Manager Pending —
Carlos Rangel - Service Manager Pending —
David Vincent III - Service Manager Pending —
Jean Aragundi - Service Manager Pending —
Mikulich Ryan - VP Sales Pending —
In Review Awaiting approval — 1 of 7 reviewers have signed off. Version 6

📋 Department Approvals

Gene Borbone - Service Director
Approved by Gene Borbone on Jul 28, 2026 3:18pm
Approved
Darin Dixon - VP
Pending
Alicia Anselmo - Service Coordination Manager
Pending
Carlos Rangel - Service Manager
Pending
David Vincent III - Service Manager
Pending
Jean Aragundi - Service Manager
Pending
Mikulich Ryan - VP Sales
Pending

👥 Manage Reviewers

Gene Borbone - Service Director (ID: 93) Darin Dixon - VP (ID: 68) Alicia Anselmo - Service Coordination Manager (ID: 54) Carlos Rangel - Service Manager (ID: 25) David Vincent III - Service Manager (ID: 231) Jean Aragundi - Service Manager (ID: 1) Mikulich Ryan - VP Sales (ID: 1029)
A Customer ID locks this row to that one person — nobody else can approve or reject it. Without an ID, only admins can act on it (regular users can't). Changes apply the next time this document is saved as a new version.

🕘 Version History — currently editing Version 6

Version 5 — Luxottica Warranty Policy and Conditions
Jul 27, 2026 3:18pm by Jean
Version 4 — Luxottica Warranty Policy and Conditions
Jul 27, 2026 3:17pm by Jean
Version 3 — Luxottica Warranty Policy and Conditions
Jul 27, 2026 3:13pm by Jean
Version 2 — Luxottica Warranty Policy and Conditions
Jul 27, 2026 3:09pm by Jean
Version 1 — Luxottica Warranty Policy and Conditions
Jul 27, 2026 3:08pm by Jean

1. WARRANTY COVERAGE

  1. Essilor Instruments USA (“EIUSA”) warrants that its ophthalmic and optical instruments will be free from defects in material and workmanship under normal use and service for a period of one (1) year beginning as follows:

    · For equipment requiring technical installation, the warranty period begins on the date of installation confirmed by EIUSA or its authorized service network.
    · For products that do not require technical installation, the warranty period begins on the date of delivery to the original purchaser.

    During the warranty period, EIUSA will, at its sole discretion, repair or replace any product or component found to be defective. This is the exclusive warranty provided by EIUSA and supersedes all other express or implied warranties, including any implied warranties of merchantability or fitness for a particular purchase.
💡 Define document metadata (like Procedure Owner) using a double-dash: Procedure Owner -- Service Director. To require sign-off from a department, use the Manage Reviewers panel above instead of typing it here.
Inject Team Tag at Cursor:

2. WARRANTY CONDITIONS

  1. This warranty is valid only when:

    · The product was purchased directly from EIUSA or an authorized distributor.
    · The product was properly installed, operated, and maintained in accordance with EIUSA’s instructions.
    · The product has not been altered or repaired by unauthorized personnel.
    · The product’s serial number and labels remain intact and legible.
    · The defect is reported within the warranty period.
Inject Team Tag at Cursor:

3. WARRANTY EXCLUSIONS

  1. This warranty does not apply to:

    · Damage caused by misuse, neglect, accident, or improper handling.
    · Failures due to electrical issues, environmental conditions, or improper installation.
    · Consumables such as bulbs, filters, batteries, fuses, printer ribbons, edging wheels, and edging consumables.
    · Normal wear and tear or cosmetic imperfections.
    · Third-party parts or components not supplied by EIUSA.
    · Shipping damage not reported within one (1) business day of receipt.
    · Labor or repairs performed by non-authorized personnel.

    No employee or representative of EIUSA is authorized to extend or modify this warranty.
Inject Team Tag at Cursor:

4. FIELD SERVICE COVERAGE

  1. If on-site service is required for a warranty issue:

    · Labor, parts and travel are covered when the defect is confirmed to be under warranty and within EIUSA’s standard service area.
    · If the location is outside standard coverage, travel charges may apply (airfare, lodging, mileage, per diem).
    · If no defect is found or the issue is determined to be non-warranty, the customer will be responsible for all labor, travel, and parts costs.
    · Work requested outside normal business hours is not covered under warranty and will be billed at quoted service rates.
Inject Team Tag at Cursor:

5. SPARE PARTS COVERAGE

  1. Defective parts under warranty will be replaced at no cost.
  2. Replacement parts are warranted for the remainder of the original warranty period or 90 days, whichever is longer.
  3. Defective parts may be required for return and inspection; unreturned parts may result in charges.
Inject Team Tag at Cursor:

6. LABOR AND TRAVEL COVERAGE

  1. EIUSA covers labor for verified warranty repairs performed by EIUSA or authorized service network.
  2. Travel expenses are covered within EIUSA’s standard service zones.
  3. For locations outside this area, customers are responsible for any additional travel costs.
  4. Non-warranty service (user damage, environmental factors, or misuse) will be billed accordingly.
Inject Team Tag at Cursor:

7. FREIGHT AND SHIPPING COVERAGE

  1. For confirmed warranty repairs, EIUSA will cover standard ground freight both ways (customer to EIUSA and return).
  2. If expedited shipping is requested, EI will cover under warranty. The customer is responsible for the added cost, post warranty period.
  3. Freight claims for shipping damage must be reported within one (1) business day of delivery, and the original packaging must be retained for inspection.
  4. Freight and shipping charges are non-creditable unless due to an EIUSA error or verified warranty defect.
  5. Customs, brokerage, and import/export fees for international shipments are the customer’s responsibility.
Inject Team Tag at Cursor:

8. LOANER EQUIPMENT

  1. The ROC (Rx Operations Cincinnati) presently manages (WAM) EI open box inventory that resides at the Cincinnati location.
  2. After thorough clean-up of the present inventory of product, these instruments will become future swap/purchase instruments to maintain maximum uptime for the stores.
  3. If an instrument fails under the warranty period and has been vetted by the EI technical support team to be unrepairable in the field, Luxottica will deploy a swap pool product from their inventory. If a pool instrument doesn’t exist, Luxottica will purchase from the open pool of equipment (including full new inventory warranty) and deploy the instrument immediately to replace defective instrument.
  4. The ROC would manage the asset change, notifying EI of the serial number swap.
  5. Detective units will be returned to an EI in-house service center for repair.
  6. After repair, the instrument will be placed in the Luxottica pool of inventory. If the product is still under warranty, there will be no charge for the service. If the product is found to be outside the warranty period, the service will be invoiced accordingly and sent to the ROC swap rotation.
  7. The Swap Pool will be reconciled between the ROC and EI at the end of each month to maintain inventory and serial number alignment
Inject Team Tag at Cursor:

9. LIMITATION OF LIABILITY

  1. EIUSA’s liability is limited exclusively to the repair or replacement of defective parts as provided under this policy.
  2. EIUSA shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of use, income, or data.
Inject Team Tag at Cursor: